Privacy Policy – KO Displays

Summary

This Privacy Policy explains how KO Displays uses and protects any personal information that you provide to us, and how you can exercise your rights in relation to that information.

In the course of our dealings with you, we will collect and process personal information in order to provide the products and services you request and to manage our relationship with you. This may involve sharing your information with trusted third parties where necessary. This policy explains how and why we do this.

Introduction

In this Privacy Policy, references to “we”, “us” or “our” mean KO Displays.

References to “you” mean any individual whose personal data we collect, including customers, suppliers, website visitors, and anyone who contacts us or interacts with us.

We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

Who is the Data Controller?

For the purposes of data protection law, KO Displays is the data controller of the personal information we collect.

Company details:

• Business name: KO Displays

• Website: www.kodisplays.co.uk

• Email: info@kodisplays.co.uk

• Telephone: 01536 645619

What Personal Information Do We Collect?

We may collect and process the following information:

• Information you provide by completing forms on our website or contacting us by email, phone, or other means (such as your name, company name, address, email address, and telephone number)

• Information provided when you request a quote, place an order, or enquire about our products or services

• Details of transactions you carry out with us

• Records of correspondence and communications with you, including emails and telephone calls

• Marketing preferences and communication preferences

• Technical information when you visit our website, including IP address, browser type, device information, and usage data

• Information about how you use our website, including pages visited and links clicked

• Any images, files, or content you submit to us where this includes personal data

If you provide us with personal information about another individual, you must ensure that you have their permission to do so and that they are aware of this Privacy Policy.

How We Use Your Personal Information

We use personal information for the following purposes:

• To provide our products and services and fulfil contracts with you

• To respond to enquiries and communicate with you

• To process orders, quotations, and payments (we do not store payment card details)

• To manage and administer our business relationship with you

• To improve our website, products, and services

• To carry out internal record keeping and administration

• To carry out security checks and prevent fraud

• To comply with legal or regulatory obligations

• To send marketing communications where you have consented or where permitted by law

You can opt out of marketing communications at any time by using the unsubscribe link in emails or by contacting us directly.

Legal Bases for Processing

We process personal data under the following legal bases:

• Contractual necessity – where processing is needed to fulfil a contract with you

• Legitimate interests – where processing is necessary for running and improving our business and does not override your rights

• Consent – where you have given clear consent (e.g. for marketing emails)

• Legal obligation – where processing is required by law

Who We Share Your Information With

We may share your personal information with trusted third parties where necessary, including:

• Suppliers, contractors, and service providers who support our business operations (such as delivery companies, IT providers, website hosts, and professional advisers)

• Payment processors (who process payments securely and independently)

• Legal, accounting, or insurance providers where required

• Law enforcement or regulatory bodies where required by law

All third parties are required to handle your data securely and in accordance with data protection law.

We do not sell your personal data to third parties.

How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

As a general guideline, we retain personal data for up to 50 months, unless a longer retention period is required by law or necessary for legitimate business purposes.

Where Your Data Is Processed

Your personal data is processed and stored within the United Kingdom and/or the European Economic Area (EEA). We do not transfer your data outside these areas unless appropriate safeguards are in place.

Cookies

Our website uses cookies to improve your experience and help us understand how our website is used.

Cookies may be used to:

• Enable core website functionality

• Analyse website traffic and performance

• Remember user preferences

• Support marketing and advertising activities where applicable

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

For more information, please refer to our separate Cookies Policy.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before submitting personal data.

How We Protect Your Personal Information

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

However, transmission of information over the internet is never completely secure, and you provide information at your own risk.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data (where applicable)

• Restrict or object to processing

• Data portability (where applicable)

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

How to Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

KO Displays
Email: info@kodisplays.co.uk
Telephone: 01536 645619
Website: www.kodisplays.co.uk

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will take effect once published.

Last updated: 09.01.26