top of page

Returns Policy

Returns Policy – KO Displays

KO Displays Returns Policy

1. Returns & Refunds Overview

At KO Displays, we aim to make your shopping experience as smooth as possible. If for any reason you are not completely satisfied with your purchase, you may return the item in accordance with this policy and applicable UK consumer law.

2. Right to Cancel (Change of Mind)

Under UK law, if you purchased your item online or by phone, you have a legal right to cancel your order within 14 days of receiving the goods. You must inform us that you wish to cancel within this 14-day period. Once you’ve notified us, you then have a further 14 days to return the item to us.

3. How to Return an Item

To return goods:

  • Email our customer service team with your order number and reason for return.

  • Ensure the item is unused, in its original condition, and returned with all packaging, labels and accessories.

  • Pack securely to prevent damage in transit.

4. Return Costs

Unless the item is faulty or incorrect, you are responsible for return postage costs. For non-faulty goods returned as a change of mind, return shipping and handling charges are payable by the customer.

5. Personalised Goods

Items that have been personalised or custom-made cannot be returned for change of mind reasons. These goods are only eligible for return or refund if they are faulty, damaged or materially not as described.

6. Faulty, Damaged or Incorrect Items

If you receive a product that is faulty, damaged in transit, or not what you ordered, please notify us immediately and within a reasonable time (ideally within 48 hours of delivery). We may require photos or other evidence of the issue. Upon verification, we will provide a return label and offer a:

  • Replacement, or

  • Full refund, including original delivery charges where applicable.

7. Refunds

Refunds will be processed to your original payment method within 14 days of receiving the returned goods. Please note:

  • We may deduct reasonable restocking charges for non-faulty returns (if applicable).

  • Shipping costs for change of mind returns are not refundable.

8. Non-Returnable Items

For health, hygiene or safety reasons, some products may be exempt from return unless faulty. Any such exceptions will be clearly stated at the time of purchase.

9. Contact Us

If you have any questions about your return, please contact KODisplays customer service:

bottom of page