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KO Displays Shipping Policy

 

1. Shipping Overview

At KODisplays, we aim to deliver your order as efficiently as possible. Please note that many of our products are custom-made or printed, and shipping times are therefore dependent on the timely supply and approval of artwork.

2. Production & Dispatch Times

All estimated dispatch and delivery times provided on our website, order confirmations, or communications are estimates only and are calculated from the date that:

• All required artwork has been successfully supplied, and
• Final artwork has been approved by the customer.

Orders will not enter production until artwork has been received in the correct format and written approval has been confirmed.

3. Artwork Supply & Approval Delays

Customers are responsible for supplying artwork promptly and reviewing proofs without delay.
Please be aware that:

• Failure to supply artwork in a timely manner may delay production and shipping.
• Failure to approve artwork proofs within the requested timeframe may result in delayed dispatch.
• KODisplays cannot be held responsible for missed delivery dates caused by delayed artwork submission or approval.

Any delays caused by artwork issues do not constitute grounds for cancellation or refund once production has commenced.

4. Shipping Methods & Delivery Times

Shipping methods and estimated delivery times will be displayed at checkout or communicated during the order process. Delivery times begin after dispatch, not from the date of order.

Delivery times may vary depending on:

• Product type and production requirements
• Delivery location
• Courier performance
• Seasonal demand or external factors beyond our control

5. Shipping Costs

Shipping costs are calculated at checkout or quoted separately for larger or bespoke orders. Prices may vary depending on size, weight, destination, and delivery method.

6. Failed or Delayed Deliveries

If delivery is delayed due to circumstances outside our control (including courier delays, adverse weather, or incomplete delivery information), KODisplays will not be liable for consequential losses or missed deadlines.

Please ensure all delivery details are accurate at the time of ordering. Any re-delivery costs incurred due to incorrect information may be passed on to the customer.

7. Damaged or Missing Items

If your order arrives damaged or items are missing, you must notify us within 48 hours of delivery. We may request photographs or additional information to investigate the issue with the courier.

8. International Shipping

International orders may be subject to customs checks, duties, or taxes, which are the responsibility of the customer. Delivery times for international orders may vary and are outside our direct control.

9. Contact Us

If you have questions regarding shipping, artwork requirements, or delivery times, please contact KODisplays before placing your order:

• Email: info@kodisplays.co.uk
• Phone: 01536645619

KO Displays Returns Policy

1. Returns & Refunds Overview

At KO Displays, we aim to make your shopping experience as smooth as possible. If for any reason you are not completely satisfied with your purchase, you may return the item in accordance with this policy and applicable UK consumer law.

2. Right to Cancel (Change of Mind)

Under UK law, if you purchased your item online or by phone, you have a legal right to cancel your order within 14 days of receiving the goods. You must inform us that you wish to cancel within this 14-day period. Once you’ve notified us, you then have a further 14 days to return the item to us.

3. How to Return an Item

To return goods:

• Email our customer service team with your order number and reason for return.
• Ensure the item is unused, in its original condition, and returned with all packaging, labels and accessories.
• Pack securely to prevent damage in transit.

4. Return Costs

Unless the item is faulty or incorrect, you are responsible for return postage costs. For non-faulty goods returned as a change of mind, return shipping and handling charges are payable by the customer.

5. Personalised Goods

Items that have been personalised or custom-made cannot be returned for change of mind reasons. These goods are only eligible for return or refund if they are faulty, damaged or materially not as described.

6. Faulty, Damaged or Incorrect Items

If you receive a product that is faulty, damaged in transit, or not what you ordered, please notify us immediately and within a reasonable time (ideally within 48 hours of delivery). We may require photos or other evidence of the issue. Upon verification, we will provide a return label and offer a:

• Replacement, or
• Full refund, including original delivery charges where applicable.

7. Refunds

Refunds will be processed to your original payment method within 14 days of receiving the returned goods. Please note:

• We may deduct reasonable restocking charges for non-faulty returns (if applicable).
• Shipping costs for change of mind returns are not refundable.

8. Non-Returnable Items

For health, hygiene or safety reasons, some products may be exempt from return unless faulty. Any such exceptions will be clearly stated at the time of purchase.

9. Contact Us

If you have any questions about your return, please contact KODisplays customer service:

• Email: info@kodisplays.co.uk
• Phone: 01536465619

KO Displays